Role Of Transportation In Economic Development Of Pakistan Tourism Essay

Role Of Transportation In Economic Development Of Pakistan Tourism Essay It is defined in term of gross domestic product (GDP) and market production. It is increased the number of goods and services produced by an economy in defined time period. Introduction: Motorway network of any country is of vital importance of its economic development and effect positive on different fields of economy. An economy seems to developed and industrialized if widespread transport system. It is extremely difficult to put the economy on the high rapid path without an efficient transport system. An efficient communication system is essential for trade, national commerce and integration. Pakistans economic development depends upon improvements and modernization of its transport system. In 1947 depends on roads was only 8 %, now it is more than 96% of inland freight and 92% of passenger traffic. Now it is a backbone of Pakistanis economy. Motorway boost Pakistan economy Motorway increase positive effect on production, Supply and employment Fiscal impact of motorway Motorway and land use Motorway speedy access to labour, education, Health. Motorway transport and poverty Motorway and environment National Highway Authority (NHA) It is responsible for the development and maintenance of national highways and motorways. The total length of roads under the NHA is 12000 which accounts 4% of the entire road network and take 80% of Pakistans commercial traffic. Road density is an indicator of development. Current road density is 0.32 km/km2, which is much less even from regional standard. The government wants to bring double digit of 0.64 km/km2. Pakistans current road network is now more than 260000 km. Pakistans motorways are part of Pakistans National Trade Corridor Project, which aims to link Pakistans three Arabian Sea ports (Karachi Port, Port Bin Qasim and Gwadar Port) to the rest of the country and further with Afghanistan, Iran, India, Central Asia and China. M-1 Motorway Islamabad to Peshawar Pakistans motorway (M-1) 155 km 6-lane, linking Peshawar, Charsada, Noshera, Sawabi, Attock, Burhan, Hasanabadal to Islamabad capital of Pakistan, has been operational since 30 October 2007. It has become a vital link to Afghanistan and Central Asia and is expected to take much traffic off the highly used N5. It is safe way of NATO supply line to Afghanistan. It is the most beautiful motorway of Pakistan crossing river Sindh and river Kabil. M-2 Motorway Islamabad to Lahore Pakistans first motorway, the 367 km 6-lane M-2, connecting the Pakistan capital Islamabad and Lahore, was constructed by South Koreas Daewoo Corporation and was inaugurated in November 1997 in Nawaz Sharif Govt and was the first motorway to be built in South Asia. It is strategic road during war using as emergency run way. The M-2 is a motorway in the Punjab Province of Pakistan. It is 367 km long and connects Lahore with Islamabad. It passes through Kala Shah Kaku, Sheikhupura, Khanqah Dogran, Kot Sarwar, Pindi Bhattian, Sial Morr, Kot Momin, Salem, Lilla, Kallar Kahar, Balksar, and Chakri before ending just outside the twin cities Rawalpindi and Islamabad. It then continues on to eventually become the M1 motorway linking the twin cities with Peshawar. The M-2 crosses the junction of the M3 (to Faisalabad) at Pindi Bhattian. It has connected best places for tourists like Hiran Minar, Waris Shah Tomb, Khewara mine, salt range, Citric fields, Rice fields and Kalar Kahar Jheel. M-3 Motorway Pindi Bhatian to Faisalabad Pakistan motorway (M-3), the 54 km 4-lane linking the Pindi Bhattian Arch bridge Junction on the M-2 with Faisalabad. Initially, it was planned to have 6-lanes, however, due to the shortage of funds, it was decided to reduce the number of lanes to 4 with an option to upgrade it to 6-lanes in future. Construction of the M-3 began in May 2002 and it was completed ahead of schedule in September 2003 at a cost of Rs 5.3 billion. It was inaugurated and opened for traffic on 2 October 2003. Now industrial Area of Punjab Govt is being constructed on Sahinwala interchange. (M-4) Motorway Faisalabad to Multan It has length of 233 km 4-lane, began on 19 August 2009 with breaking ceremony performed by Pakistans Prime Minister, Syed Yousaf Raza Gillani. There is working on progress at two constructions Phase Faisalabad to Gojra and Khanewal to Multan. It will link Multan with the M-3 Motorway at Faisalabad. The M4 will begin Faisalabad interchange at the Sargodha Road of Faisalabad. It will continue on a southwest course connecting the cities of Faisalabad, Jhang, Gojra, Toba Tek Singh, Shorkot, Khanewal and Multan. Once at Khanewal, it will merge onto the N5 temporarily until the M5 is complete.. The M4 will be constructed in four stages (i) Faisalabad-Gojra (58  km), (ii) Gojra-Shorkot (61  km), (iii) Shorkot-Din Pur-Khanewal (65  km) and (iv) Khanewal-Multan (65  km), whereas two large bridges will be constructed on the River Ravi and Shadhnai Channel. Estimated cost is USD 601 million. M-5 Motorway Multan to Dera Khazi Khan It is a planned 4 lane motorway that will link Multan with Dera Ghazi Khan. It will be constructed after the completion of the Faisalabad Multan (M-4) Motorway. M-6 Motorway Dera Ghazi Khan to Ratodero It is a planned 4 lane motorway that will link Dera Ghazi Khan with Ratodero. It will be constructed after the completion of the Multan to Dera Khazi Khan( M-5) Motorway. M-8 Motorway Ratodero To Gawader The 892 km 4-lane M-8 is under-construction in Sindh and Balochistan provinces. Initially, it will have 2 lanes with a further 2 lanes planned. The 4 lane motorway will be upgradable to 6 lanes. Once completed it will directly link the port city of Gwadar with the rest of Pakistans motorway network at Ratodero where it will link up with the M-6 Dera Ghazi Khan-Ratodero Motorway. M-9 Motorway Haiderabad to Karachi Hyderabad-Karachi Super Highway is in the process of being upgraded into a 6-lane access-controlled motorway designated the M-9. Expression of Interest (EOI) was invited by the National Highway Authority (NHA) in May 2011. The NHA awarded the Rs. 24.93 billion contract to the Malaysian construction company on Built Operate Transfer (BOT) basis in January 2012. The proposed 136-km long motorway will be completed in three years. Patrolling and enforcement National Highways and Motorway Police (NHMP) is responsible for enforcement of traffic rules and safety measures, security and free flow of traffic on the Pakistan Motorway network. The NHMP use heavy jeeps, cars and heavy motorbikes for patrolling and help purposes and uses day and night vision speed cameras for enforcing speed limits. It is friendly and corruption free police in Pakistan. SIGNIFICANCE OF TRANSPORTATION AND ITS SENERIO: Road transport is the backbone of Pakistans transport system. The 9,574 km long National Highway and Motorway network, which is 3.65 percent of the total road network, carries 80 percent of Pakistans total traffic. Over the past ten years, road traffic, both passenger and freight, has grown significantly faster than the national economy. Currently, it is accounting for 91 percent of national passenger traffic and 96 percent of freight. Port traffic in Pakistan grows at 8 percent annually in recent years. Two major ports, Port Karachi and Port Qasim, handle 95 percent of all international trade. Port Gwadar, which was inaugurated in March 2007 and is being operated by Singapore Port Authority, is aiming to develop into a central energy port in the region. 14 dry ports cater to high value external trade. Pakistan Railways (PR) has a broad gauge system (with a small network of meter gauge in the South East). The network consists of the main North South corridor, connecting the Karachi ports to the primary production and population centers in Pakistan. The track is in good condition with an axle-load of 23 tons and maximum permitted speeds of 100/110 kph. There are 36 operational airports. Karachi is Pakistans main airport but significant levels of both domestic and international cargo are also handled at Islamabad and Lahore. Pakistan International Airlines (PIA), the major public sector airline, though facing the competition from a few private airlines, carries approximately 70 percent of domestic passengers and almost all domestic freight traffic. The transportation sector accounts for about 10.5 percent of the countrys GDP and 27.4 percent of Gross Fixed Capital Formation (GFCF) in FY06. It provides over 6 percent of employment in the country and receives 12 to 16 percent of the annual Federal Public Sector Development Program (PSDP). Government agencies dominate the sector. Although the sector is functional, its inefficiencies with long waiting and traveling times, high costs, and low reliability are dragging the countrys economic growth. These factors also reduce the competitiveness of the countrys exports, increase the cost of doing business in Pakistan, and constrain Pakistans ability to integrate into global supply chains which require just-in-time delivery. The poor performance of the sector is estimated to cost the economy 4-6 percent of GDP each year. Roads Over half the national highways network is in poor condition, and the road safety record is poor. The countrys truck fleet is mostly made up of obsolete, underpowered, and polluting vehicles, and trucks are often grossly overloaded. Truck operating speeds on the main corridors are only 40 50 kph for container traffic, half of the truck speeds in Europe. For trucks carrying bulk cargoes, the journeys take 3-4 times longer than in Europe. Bridge between South Asia and South West Asia; Iran and Afghanistan are energy abundant while India and China are lacking of. China finds way to Indian ocean and Arabian Sea through Korakaram. China with its fastest economic growth rate of 9%; is developing its southern provinces because its own port is 4500 km away from Sinkiang but Gawader is 2500km away. Pakistan offers to CARs the shortest route of 2600 km as compared to Iran (4500 km) or Turkey (5000 km). Land locked Afganistan now at the phase of Reconstruction, finds its ways through Pakistan. Gawader port with its deep waters attracts the trade ships of China, CARs and South East Asian Countries. Hypothesis of the study: The research study will examine the impact of motorways on Pakistan Economy. I will describe the relationship between motorway and economy. H1: There will be positive impact of motorway on Pakistan Economy which is assumption of proposal. H2: There will be negative impact of motorway on Pakistan economy which is against of H1. H3: There will be effective relationship of motorway with Pakistan economy. H4: There will be ineffective relationship of motorways with Pakistan economy. ASSUMPTION OF STUDY Limitations: Time constraints of the semester require less time than may be ideal for an ethnographic study. By being in the organization for only four hours a week for five weeks, there are bound to be aspects of leadership practice, organizational culture and team communication that will not be revealed during my observations. Being an outsider may also limit what is revealed to me. The team members may be guarded in their conversations around me, especially in my initial observations. [Describe conditions beyond your control that place restrictions on what you can do and the conclusions you may be able to draw] Delimitations: I am choosing not to observe multiple teams, even though such comparisons might be valuable, in order to allow more depth of understanding regarding the group on which I will focus. Additionally, I will not use structured interviews in order to minimize my obtrusiveness and my influence on the team members. [Describe the boundaries of the study that you determine] OBJECTIVE OF STUDY There will be following main objective of my research. Economic growth Private Sector Development Regional Cooperate Social growth Description The overall objective of the study will be to provide the Government with a detailed implementation plan for the motorway corridors, and to prepare the highest priority project ready for award and implementation using an appropriate public-private partnership model. (i) Pakistan road sector; (ii) the project preparation phase to prepare a project for the selected motorway link; and (iii) the procurement preparation phase to prepare necessary documents and prerequisites for procurement process. Linkage to Country/ Regional Strategy to reduce logistics cost and increase the countrys global competitiveness. The overall objective of the road network is to reduce logistics costs in Pakistan through the promotion of (i) more efficient logistics in the production sector, (ii) more efficiency in the transport sector, (iii) the development of private sector logistics businesses, (iv) better facilitation for international trade, and (v) better human resource development. Within the road subsector, the Government intends to pursue its overall goal of reducing logistics costs and maintaining or increasing the countrys regional competitiveness primarily within the framework of these five areas. A number of challenges and constraints must be overcome to achieve this goal within a reasonable period, including (i) developing a broadly based financing plan that reaches well beyond the dependence on normal yearly budget allocations; and (ii) making significant changes to Pakistans legal and contractual frameworks to provide the environment essential for the introduction of innovative public private partnerships. REVIEW OF LITERATURE Considerable progress has been made in the transport and communication sector during the current fiscal year. During July-March 1999-2000, the total length of roads in the country was 249,959 km, including 138,726 Km of high type and 111,233 km of low type. Total number of motor vehicles on roads stood at 4.085 million during the same period. The construction work on Islamabad-Peshawar Motorway which started in 1998, is expected to be completed with the cost of Rs.26 billion by December 200:1. Pakistan Railways network consists of 7,791 route km during July-March, 1999-2000. Its major assets include 582 locomotives, 2,029 passenger coaches and 22,247 freight wagons. During 1999-2000 (July-March) it carried 49.2 million passengers and 3.8 million tons freight and its gross earnings stood at Rs.7,208 million. The network of Pakistan International Airlines covers 37 international destinations and 35 domestic stations covering almost all parts of the country. Its fleet consists of 48 aircrafts of varied types. Presently, three .private airlines i.e. Shaheen Air International, Bhoja Air Line and Aero Asia are operating on local and international routes, while the fourth private sector airlineSafe Air International is operating on domestic routes only. The country has two major sea ports namely, Karachi Sea Port and Port Qasim. Beside, two Fish Harbour-Cum-Mini Ports are being developed at Gawadur and Keti Bunder. The Karachi Port has handled 18.0 million tons of cargo during July-March, 1999-2000, compared with 1.7.6 million tons of cargo during the corresponding period of last year. Pakistan is now connected with most of the countries of the world through international gateway exchanges. Value added services such as internet, E-mail, cellular mobile telephone, optical fiber system, card pay phone, paging services etc. are now available in the country which are providing innovative and modern services to the consumers. At present, about 21,000 customers are connected through internet, whereas the total number of internet users in Pakistan upto March, 2000 are 120,000. There are more than 3.8 million telephone lines, out of which about 3.03 million lines are connected to the customers, 2,663 telephone exchanges, 1,362 NWD exchanges, 10,256 VHF PCOs, 393 telegraph offices and 112 customer service centres are working in the country. The estimated number of TV and VCR sets in the country as on June 30, 1999 were 3.035 million and 0.136 million respectively. As on March 31, 2000, the TV and VCR sets are estimated to be 3.150 million and 0.136 million respectively. Pakistan is an emerging market for automobiles and automotive parts offers immense business and investment opportunities. The total contribution of Auto industry to GDP in 2007 is 2.8% which is likely to increase up to 5.6% in the next 5 years. Auto sector presently, contributes 16% to the manufacturing sector which also is expected to increase 25% in the next 7 years. Pakistan, with 155 million people, has a reasonably developed transport infrastructure. Road transport is the backbone of Pakistans transport system. The 9,574 km long National Highway and Motorway network, which is 3.65 percent of the total road network, carries 80 percent of Pakistans total traffic. Over the past ten years, road traffic, both passenger and freight, has grown significantly faster than the national economy. Currently, it is accounting for 91 percent of national passenger traffic and 96 percent of freight. Port traffic in Pakistan grows at 8 percent annually in recent years. Two major ports, Port Karachi and Port Qasim, handle 95 percent of all international trade. Port Gwadar, which was inaugurated in March 2007 and is being operated by Singapore Port Authority, is aiming to develop into a central energy port in the region. 14 dry ports cater to high value external trade. Pakistan Railways (PR) has a broad gauge system (with a small network of meter gauge in the South East). The network consists of the main North South corridor, connecting the Karachi ports to the primary production and population centers in Pakistan. The track is in good condition with an axle-load of 23 tons and maximum permitted speeds of 100/110 kph. There are 36 operational airports. Karachi is Pakistans main airport but significant levels of both domestic and international cargo are also handled at Islamabad and Lahore. Pakistan International Airlines (PIA), the major public sector airline, though facing the competition from a few private airlines, carries approximately 70 percent of domestic passengers and almost all domestic freight traffic. The transportation sector accounts for about 10.5 percent of the countrys GDP and 27.4 percent of Gross Fixed Capital Formation (GFCF) in FY06. It provides over 6 percent of employment in the country and receives 12 to 16 percent of the annual Federal Public Sector Development Program (PSDP). Government agencies dominate the sector. Although the sector is functional, its inefficiencies with long waiting and traveling times, high costs, and low reliability are dragging the countrys economic growth. These factors also reduce the competitiveness of the countrys exports, increase the cost of doing business in Pakistan, and constrain Pakistans ability to integrate into global supply chains which require just-in-time delivery. The poor performance of the sector is estimated to cost the economy 4-6 percent of GDP each year. Methodology This presents an overview of the methods to use in the research. It shows the research design, population, sample and sampling techniques, data collection and analysis. Research Design The study will involve the evaluating the role of motorways in the Pakistan economy. It will be effect at regional countries like China, Central Asia, Afghanistan and India. Consequently, the research will be designed to achieve the objectives set out by research. Population The transport sector of Pakistan is playing an important role in the economy. The ministry of communication is main controlling authority on motorways for planning and construction. The ministry of communication including their Departments like National Highways motorway police, National Highway authority and Transport research center essential for operational process. The targeted population for the study thus includes the following Ministry of communication (FEDRAL) National Highway authority (NHA) National Highways Motorways police (NHMP) National transport research center (NTRC) National trade corridor improvement program (NTCIP) Frontier works organization (FWO) The Main cities (Population) liked with motorways Sample The research belongs to impact of all motorways of Pakistan but in sample I will discuss only Lahore Islamabad Motorway (M-2) Only such department belonging to M-2 will be considered. The questionnaire and date will be collected only for M-2. Sampling and Sampling Technique It obvious from the population above that a census is not feasible in this study. Accordingly, I shall adopt the survey type of research in which a sample from the target population will be used for the study. In total, a sample of 150 elements will be selected from a targeted population of 300. Details of the sample are as follows: 20 officers and official from NHA 20 officers and staff from NHMP 30 transporters and 20 passengers 20 economy experts 20 officers planning department 40 citizens near motorway The research study will adopt a multistage stratified sampling method to select elements. First, the  population will be divided into officers and officials. Next, It will be grouped into Ministries, Departments and Agencies and into Metropolitan, Municipal and Districts. This will ensure a fair representation of each group of institutions since their  operations are significantly different. Data Collection The focus of study is on attitudes and perception and the importance of primary data cannot beover-emphasised. However, secondary data will also be collected to augment the studies. Before the actual data collect the researcher will collect introductory letter from the School of  Business of the University of Cape Coast to the sampled institutions. The initial visit to the selected institutions will therefore be to introduce himself, familiarize himself with those institutions as well as seek their consent for the study. Data collection instrument The researcher will collect data by administering a questionnaire. The questionnaire will unstructured questions, consisting of approximately 20 questions divided into three sections A, B, and C. Section A will consist of seven questions seeking to answer the first research question. Section B will consist of six questions covering the second research question where as Section C will consist of questions to test the hypothesis and also answer the third research question. Table 1: Section Research Question Investigative Questions A Sample Investigative Questions SectionResearch QuestionInvestigative Questions A à ¢Ã¢â€š ¬Ã‚ ¢ What account for the lowsupport for Internal Audit by  public sector managers? à ¢Ã¢â€š ¬Ã‚ ¢ Are you aware of the role of the Internal Auditor  in you organisation? à ¢Ã¢â€š ¬Ã‚ ¢ How important do you think is the role of theInternal Auditor to your organisation? à ¢Ã¢â€š ¬Ã‚ ¢ In your view, is the Head of Internal Audit placedappropriately on the organisational chart?B à ¢Ã¢â€š ¬Ã‚ ¢ What actions are necessary toget the support of  management of internalauditing in the public sector? à ¢Ã¢â€š ¬Ã‚ ¢ Generally, how will you rank the relevance of  Internal Audit in your organisation? à ¢Ã¢â€š ¬Ã‚ ¢ What reasons account for your answer above? à ¢Ã¢â€š ¬Ã‚ ¢ What do you consider the three most importantactions needed to promote Internal Auditing inthe public sector?C à ¢Ã¢â€š ¬Ã‚ ¢ Is there a link between thequality of service the InternalAuditor provides for hisorganisation and the attitudeof managers towards theInternal Audit function? à ¢Ã¢â€š ¬Ã‚ ¢ What do you consider to be the highest achieve of  your internal audit department? à ¢Ã¢â€š ¬Ã‚ ¢ Would agree to the statement that ones  perception of the Internal Auditor is influenced byhow they perceive his role in the company? à ¢Ã¢â€š ¬Ã‚ ¢ Will your attitude towards Internal Audit bedifferent if they help you achieve your objectives? Research proposal SB/MAC/08/0005 Page 10 Most of the structured questions will be the close-ended type and respondents willbe asked to mark the appropriate box matching the correct answer. Otherquestions, however, will require respondents to give opinions. RESULTS AND DISCUSSION: After analytical study keeping in view their results, discussions will be suggested to solve the problem for this purpose also policy implications will be discussed. This study will be useful for the research on the topic and will provide guideline for planner and policy maker. REFRENCES www.worldbank.org.pk//PAKISTANEXTN/0,,content MDK: en.wikipedia.org/wiki/Motorways_ of _Pakistan SACTRA. (1999), Transport and the economy. HMSO, London. Mewton, R. 1997, The costs and benefits of induced traffic on the Sydney Harbour Tunnel and Gore Hill Freeway. Masters Dissertation. University of New England, Armidale. The Institute of Internal Auditors (the IIA). (2007),The Professional Practices Framework. Florida, U.S.: The IIA Research Foundation. B., Cooper, D.R., and Schindler, P.S. (2005)  Business Research Methods,Maidenhead, McGraw-Hill

Outsourcing Voice-based Processes in Bangalore

Outsourcing Voice-based Processes in Bangalore Economists study the ways people earn a living and provide for their material needs. They study how people behave as a result of a change in price, income, or other variables. Many are employed in business and industry but there are many different areas of economics that economists specialize in. Industrial economists study many different forms of business organization. They study the production costs, markets, and investment problems. Agricultural economists study farm management and crop production. Labor economists study wages and hours of labor, labor unions, and government labor polices. Other fields of economics include taxes, banking, international trade, economic theory, and comparative economic systems. Some economists specialize in inflation, depression, employment, unemployment, and tariff polices. Others specialize in investments, the utilization of manpower, business cycles, and the development of natural resources. Societies are interested in economists conclusions beca use they keep us up to date with how the market economy is holding itself up. They give us information on how our wages will be affected, how prices on goods will alter, and how demand on products will go up because of certain decisions we make. Outsourcing has become particularly common in the information technology industry. Highly skilled positions that were once thought secure are now regularly finding their way overseas to places like India and China. Big corporations claim that there are not enough properly trained and educated workers in the United States. Labor advocates say it is all because a computer programmer, in say India, commands perhaps a third of the salary of his American counterpart. While the international human rights advocate sees the outsourcing process as a necessary step in the development of the developing world; a weapon in the fight against poverty and parochial prejudice. Still more interesting, is the argument that outsourcing is an unavoidable consequ ence of the dot.com collapse. It is as if the supporters of this theory purport that this stock market disaster was proof positive that American companies simply cant compete with American labor and much more significantly with American wages and prices. A leader in the outsourcing rush has been IBM. As one of the worlds leading information technology companies, it employs hundreds of thousands of people across the globe, and sets standards that others are bound to follow. IBMs stance on the issue is especially significant given the industrys dominance by only a very small number of large corporations: IBM, Microsoft, Hewlett Packard, and handful of others. Using IBM as our prime example, we will examine the industry itself, IBMs own corporate policies, and all of the various political and social arguments for and against the computer giants course of action. A perfect example of this situation can be gleaned from a quick look at the latest available figures on the IT industry; IBM dominates the market in the production and sale of mainframe computers. From 2002 to 2003, IBMs market share increased by ten percent, as compared to an industry-wide average increase of only five percent. With this increase, IBM now holds a solid 32% piece of the forty-six billion dollar global mainframe industry. Together, IBM and its three largest competitors HP, Sun, and Dell – control nearly seventy-three percent of this market. IBM is a world leader in other fields as well. It shares the top five spots in computer notebooks with HP, Dell, Toshiba, and Acer. IBM lags only two-tenths of a percentage point behind Hewlett Packard in terms of IT storage revenue; the two companies together managing a hefty fifty-one percent share of the entire storage market. As a leading IT player, IBM and its few leading competitors thus have almost a stranglehold on the global industry. As for IBMs operations, the company employed 319,273 employees around the world in 2003. Though founded and headquartered in the United States, IBM has a large number of international facilities and the number of staffers overseas is growing. Certainly, this is a very significant proportion of the computer giants American workforce. Yet, IBMs management justifies such drastic demographic changes by appealing to the humanitarian side of the globalization debate. Executives at I.B.M. and many other companies argue that creating more jobs in lower cost locations overseas keeps their industries competitive, holds costs down for American consumers, helps to develop poorer nations while supporting overall employment in the United States by improving productivity and the nations global reach. In the year 2000, a computer programmer in India was earning an average of from $4000 to $7000 a year in United States currency. In contrast, in 2001, the average salary for computer programmers in the United States and those only with a bachelors degree in computer Science was $43,828. For those with a masters degree, salary rose to $52,149, while $66,899 typical for those with a PhD. And each of these American computer programmer salaries, were first-year offers to recent graduates. The wages themselves brook no comparison. It is obviously vastly cheaper – by a factor of at least ten – to do the same work in India. Corporate executives and globally-minded humanitarians as well point to the large pool of highly-skilled, university-educated workers in many of todays developing countries. A survey by the National Opinion Research Center of the university of Chicago found that, not only did the number of IT degrees awarded drop by that alarming percentage over the period from 1998 to 2001, but for the first time in nearly a decade, the number of IT doctorates awarded in the United States dropped below 41,000. Meanwhile, the number of Computer PhDs produced by China, Russia, India, and other countries is increasing. Nor, is the situation helped by the fact that just as these foreign nations are investing heavily in their technology programs, the United States government is trimming down its budgets. This means both less money for government programs, and more pressure on already financially-strapped schools. At the same time, in 2001, more than forty percent of science and engineering doctorates awarded in the United States went to foreign studentsIn other words, the internationalization of the computer, and with it, the computer industry, can be seen as a way of bringing the peoples of the world closer together. Universal standards – computer platforms, languages, and so forth – can facilitate communication and build up economic relationships that can lead to greater understanding across cultural lines, and to a lessening of international and interethnic conflict. But the benefits of outsourcing should be much greater than that represented by a company introduces its product to other nations. IBM, and large corporations like it, inv ests in the infrastructures of many developing countries. IBM India has made a significant investment in that countrys infrastructure. One need only go to the companys web site to see how many different businesses it has established there, or partnered with in the Republic of India: an IBM Solution Partnership Centre in Bangalore, a Linux Solution Centre in Bangalore, an IBM Linux Competency Centre, also in Bangalore, Software Labs in Bangalore and Pune, a Research Laboratory, a Global e-business Software Centre in Gurgaon, and even a Manufacturing Facility in Pondicherry. While these facilities contribute to the growth of the Indian IT Industry, and help to foster manufacturing and intellectual activity, and provide good-paying jobs for thousands of people, the philanthropic goals behind these considerable investments in the Subcontinent are perhaps best expressed by IBM Indias own mission statement description of its activities. Chapter II: Literature review THE CONTEXT: OUTSOURCING VOICE-BASED PROCESSES IN BANGALORE Bangalore, with its temperate weather and good infrastructure, had currently established itself as a South Indian centre for IT and general enterprise method outsourcing in the1990s, before voice-based methods started to be outsourced in the form of call centres. Call hubs in India drop into two groups: captive call hubs are set up and run by the (usually) transnational company for demonstration General Electric, Microsoft, Dell, HSBC; and third-party call hubs are run by Indian businesses for a international purchaser – for demonstration, Norwich Union values a call centre run by an Indian business called 24/7. The third-party call centre can of course furthermore be run by an worldwide company – Accenture sprints several call hubs in India for international clients. Voice-based methods can comprise of mechanical support, clientele support and transactions for example protection assertions (mostly inbound calls), as well as outbound calls for example sales. Many of the se interactions can be distinuished as the high-volume, low-value, routinized end of call centre work which tends to be moved to India (Taylor and Bain, 2005: 270). Both captive and third-party call hubs use bureaus for example Excellence to handle their soft skills or non-product-related teaching, which normally encompasses clientele care abilities, and any thing seen as language-related. Excellence begun as a business in 1999 that managed teaching for health transcription. It increased very quickly and now has agencies in five foremost Indian cities. There are a number of competitor bureaus in Bangalore with alike histories. Excellences foremost purchasers are inclined to be high-profile transnationals with captive call centres. The customers of these call hubs are predominantly American, but some transnationals have British, Canadian and Australian customers as well. We will glimpse that this disperse of clientele inside the identical business is important in agree to training. T he enterprise connection between call hubs and supple abilities teaching bureaus is a volatile one. Typically a call centre will have checked out more than one such bureau, and experimented with conveying the supple abilities teaching in-house (often in the pattern of the agencys identical trainers) and then dispatching it out again. Partly this is because the call centre is unconvinced about the assistance of the teaching bureau, and partially it is about expense. However, three weeks at Excellence is not inevitably that exorbitant to the call centre, as trainees are not generally on full pay for this time span, after which they are certified. This means in effect that the Excellence teaching time span is part of the recruitment method, and certifying at Excellence is the status on which a trainee can contain up on his or her job offer. The certification method is elaborate: trainees are checked three times over the three week period. For each check they are noted and this notes is made accessible to their future call centre employer. The last around of checks may be came to by a agent of the employer. Thus Excellence supposess substantial significance for the trainee, but the note she or he obtains from the boss is that time expended there is a honeymoon period. In 2003, between 75,000 and 115,000 Indians were engaged in call hubs (Taylor and Bain 2005: 267). The usual employ is in his or her early 20s, and as expected to be male as female. The job does appeal older persons from a variety of occupations, for demonstration dentistry, or the inn commerce, because of the somewhat higher pay suggested by call centres. Most junior employees will have a tertiary requirement, but this is not advised so significant when they are chartered, as connection abilities, in India as in another location, are privileged by call hubs (Taylor and Bain, 2005: 275). The way that these new employees are recounted in the English dialect broadsheets for example Times of India or As ian Age is ambivalent. On the one hand they are the cooling new lifetime, symbolic of Indias financial development, who have work hard play hard ways of life and are financially independent. On the other hand they are cyber coolies who are not in a genuine job. According to Taylor and Bain (2005) the stresses of call centre work, for example holding calls inside goal times, are overstated in India. Night moves are considered as so awful for wellbeing and communal life6 that one will bear burnout after a greatest of two years. Conditions outcome in high grades of attrition which are a foremost anxiety for employers. Furthermore, the juvenile men and women that extend to work for call hubs can effortlessly defect to another, better-paying call centre as they gain experience. Recruitment bureaus, which are inclined to be in the local area run and in the local area staffed, are therefore under force to employ as numerous candidates as possible. Judging by anecdotes in the Western newspa pers of thousands of English-speaking graduates prepared to break up call centre occupations, this barely appears a large challenge. Yet is provide actually so large as we are directed to believe? The mark English-speaking is, of course, in the context of a multilingual homeland with a well-established L2 kind, highly complex. The image offered by the press supposess that a tertiary requirement is an sign of competence in English, as tertiary organisations are normally English-medium. Recruiting staff, although, are more expected to consider a (usually urban) English-medium lesser school learning (such as they themselves have had) as the only assurance of ample skill in English and an agree to adequately free of MTI (mother tongue influence). Undesirable MTI, for the recruiters as well as for Excellence managers and trainers, as a mark, variously mentions to pan-Indian agree to characteristics for example the need of a phonemic distinction between /v/ and /w/ and more expressly loca l features. The most of these persons, who Bansal (1990) would likely mark Type A speakers, and Kachru (1994) might mark educated, are expected to consider their own kind as free of MTI. Some fact of the recruitment method (in the Excellence recruitment department) displayed that skill in syntax was seldom prioritised over accent. When interrogated about their assortment, recruiters emphasised the pan-Indian or MTI characteristics, and some local characteristics were especially singled out, for demonstration Bengali /b/ for /v/ (where the recruiter was South Indian). Recruitment staff report that the pool of English-medium-educated school leavers has dehydrated up, particularly in Bangalore, and so they should employ amidst those who have been to a regional-medium lesser school. Probably a most of the trainees at Excellence had been to regional-medium lesser schools. Thus ridding trainees of MTI is ostensibly the foremost anxiety of employees at Excellence. Part of what I will be sp eaking to is how employees and trainees at Excellence reconcile themselves to an evidently unrealistic situation: trainees have to assure trainers, trainers have to assure managers, managers have to assure controllers, and controllers have to assure purchasers that change can be wrought in an unrealistically short three-week period. Recruits from a call centre purchaser are kept simultaneously in batches of round 20 for their three-week stint at Excellence. The batches are split up into categories as asserted by if the method they will be considering with is British or American. The most of batches are American, as Excellences enterprise was primarily and still is mainly American, as is most call centre enterprise in Bangalore and India generally. As documented previous, the call centre of a transnational company will often have both British and American customers. For numerous of the trainees, this is not their first supple abilities teaching stint at Excellence. Some have returned more than two times with each new call centre job, and are expected to have been taught for both American and British calls, possibly accounting for British customers often described know-how of talking to Americanized Indian agents. Excellence has a somewhat convoluted and complicated curriculum, contrasted to its competitor teaching businesses in Bangalore. There are not less than five subjects: Customer Care, Culture, Attitude, English, and Phonetics. Customer Care and Phonetics override the curriculum. A competitor that I travelled to suggested only these two topics, whereas in that business Phonetics was sent an account as Voice and Accent. Trainers as well as trainees at Excellence expressed anxieties that Excellences approach was too learned, and really, as we will glimpse, much of the Phonetics components utilised are learned in nature. English was vitally English dialect educating to a lesser school grade, which initiated resentment amidst trainees, who contended that they did not need this remedial teaching. Here, much more so than for agree to teaching, trainees were assertive about the adequacy of their English for the task. Attitude engaged some equitably benchmark enterprise motivational seminars, and Culture from my facts did really appear to comprise mostly of the sealed past notes and observing of lather operas described in the British and American press, whereas these categories tended to become highly personalised by the trainer and were often considered by trainees as some delightful time off. Culture categories have routinely captivated the vigilance of anthropologists, butmy prime anxiety here will be with Phonetics, as this is seen by all to be the locus of agree to training. In A.T. Kearneys annual review of peak bosses of Global 1000 businesses for 2004, it was declared that China and India competitor one another and are hard-hitting demanding the United States as the worlds most highly ranked place travelled to for foreign direct buying into (FDI). Chinas place as the worlds premier constructor and assembler has been well established for some years, but Indias emergence in the peak three is a new phenomenon. When peak bosses were inquired what types of undertakings they foreseen would be relocated to India, potential investors demonstrated programs development (IT), enterprise method outsourcing (ITES), and study and development. A clear characteristic of these undertakings is the focus on information power and dematerialized services production. A.T. Kearneys outcome about Indias enticements as a FDI place travelled to might appear unsurprising granted the fast development of its programs part over the past ten years and the expanding attractiveness of enterprise method outsourcing to India. The supposed risk to white-collar paid work in the United States impersonated by the development of the Indian IT and ITES part even boasted in the run-up to the 2004 presidential election. However, for scholars of worldwide enterprise in appearing markets, the development of Indias IT and ITES part is anomalous. Hitherto, developed development was considered to accelerate throug h phases amply following a discovering bend premier to expanding technological sophistication. Industrialization was vitally examined as a sequential method engaging the progressive household development of developed parts through a combine of government-orchestrated defence and inducements (Dicken 2003). As liberalization and world trade increased quickly in the 1960s, industrializing nations for example South Korea and Taiwan identified the advantages to be had from taking up an export-oriented principle stance as a way of getting away from the limits of a somewhat little household market (Gereffi and Wyman 1990; Rodrik 1997; Young 1994). When China started to liberalize starting in 1978, an export-oriented, outward-looking industrialization scheme was appearing as the superior orthodoxy encouraged by the worldwide economic organisations for example the World Bank and the Asian Development Bank and was grabbed by the Chinese authorities. The freshly industrialized finances (NIEs) of East and Southeast Asia vitally established themselves as the constructing positions of alternative by leveraging their primary relative benefit of a large and bargain work force through concentrated buying into in personal infrastructure (including trade items processing zones), a business-friendly buying into weather (including considerable economic and levy incentives), and the assurance of a tractable work force (Henley 2004). By 2005, China, a somewhat late starter, was no longer a marginal supplier. Now the third biggest swapping territory in the world after the United States and Germany, China performances a foremost function in working out the charges paid for numerous of the worlds constructed trade items (Kaplinsky 2001). India, by compare, has lagged in evolving its constructing exports. For household political causes mostly drawn from from the difficulties of neutralizing the vested concerns affiliated with the previous principle regime of developed defence and author ising, India did not start to gravely liberalize its finances until 1991. By evaluation with China, Indias merchandise trade amounted to less than 15 per hundred of Chinas trade in 2003 (World Bank 2004). Yet at the identical time, affray from Indias IT and ITES part supposedly intimidates white-collar paid work in the United States and the United Kingdom. Identified in this paper are several alterations in the international enterprise natural environment and improvement in data and communications technologies (ICTs) that have facilitated the outsourcing of programs output and, more lately, ITES. Indias emergence as a world foremost in the part is attributed to a paradox. While government principle after the 1960s boosted hefty buying into in technical and technology learning, developed principle disappointed personal buying into in constructing activities. Industrial stagnation, in turn, directed to important immigration of high-level manpower, particularly to the United States, an d diversion of entrepreneurial power into the programs services part in alignment to bypass the regulatory problem afflicting the constructing sector. The components that have facilitated the development and development of the IT and ITES part are identified. Analysis of the economic presentation of Indian-owned IT/ITES businesses discloses quickly expanding engrossment and considerably higher grades of profitability by evaluation with Indian constructing industry. Next, the appearing structure of the Indian IT/ITES part is analyzed, and a number of characteristics are distinguished. These encompass the altering function of foreign-owned captive and Indian-owned providers, and the constraints on development of the sector. Achieving service-provider integrity is pinpointed as the lone most significant component interpreting the pattern of development of the part in India. Finally, the motives behind the latest moves in the direction of outward FDI by the foremost Indian-owned program s and IT-enabled services providers in the context of the ongoing seek for service provider integrity are explained. The data utilised in this paper was assembled from fieldwork meetings with older bosses and government agents in the south Indian states of Andhra Pradesh (Hyderabad), Karnataka (Bangalore), Orissa (Bhubaneswar), Tamil Nadu (Chennai), and West Bengal (Kolkatta) in 2003 and 2004 as part of a broader study of FDI in India, searching to interpret the underperformance of India relation to China in appealing FDI. The sources of programs and IT-enabled services outsourcing A cursory written check of the GDP of all sophisticated finances discloses the well-established down turn in the assistance of constructing worth supplemented to GDP to round 25 per hundred and the increase of the services sectors assistance to GDP to between 70 and 75 per hundred of GDP. Even in constructing companies, worth supplement is progressively accomplished through knowledge-intensive undertaking s for example study and development (RD), trading, supply-chain administration, logistics, and customer-relationship administration, and less through human intervention in the constructing process. If it has proceeded to verify financial to offshore more and more constructing procedures to appearing markets, it is possibly unsurprising that the identical cost-driven reasoning has started to be directed to business-services offshoring. The identical improvements in data and communications expertise that have allowed the explosive development of outsourcing of constructing and assembly procedures in appearing markets are now impacting on services. If constructing no longer needs face-to-face interaction on a every day cornerstone, are back-office purposes and services different? For demonstration, health notes transcription; assertions processing; data-entry kinds of activity; customer-contact hubs and help lines; as well as a variety of data-interpretation jobs, for example organisin g levy comes back or bearing out statistical investigation of economic data, seldom need face-to-face communicate between purchaser and service provider. In the past, numerous of these services were nontradable in that they needed purchasers and sellers to be often accessible in the identical place. For demonstration, organising levy comes back or investigating a companys presentation needed familiarity with the companys procedures and its management. However, in perform, numerous of the jobs engaged in bearing out these undertakings do not need comprehensive framework perception but extend to happen face to face because of mechanical constraints, custom, or custom. Developments in data and communications technologies (ICTs) have taken numerous of the mechanical constraints and revolutionized the tradability of information-centered services and, thus, the possibilities for outsourcing and offshoring. As stated: The use of ICT permits information to be codified, normalized and digiti zed, which in turn permits the output of more services to be divide up, or fragmented, into lesser constituents that can be established in another location to take benefit of cost, value, finances of scale or other factors. . . . Progress in ICT has explained the mechanical difficulty of non-transportability and, for numerous services, that of non-storability. (UNCTAD 2004, 149) ICT on its own, of course, seldom explains the difficulties of integrating the multitude of jobs (only part of which are outsourced) that proceed to make up a entire enterprise method inside the buyers organization. Telecommunications connectivity is conspicuously a essential smallest obligation for services offshoring, as is the accessibility of an befitting variety of abilities in a lower-cost enterprise environment. Drafting and then overseeing a clear and accurate service grade affirmation (SLA) is the base of outsourcing. It is mechanically convoluted for all but the simplest of tasks. The first stage o f evolving such an affirmation engages characterising the enterprise method and the set of undertakings to be conveyed out. A conclusion then has to be made as to if a granted set of undertakings can be modularized and outsourced, and what linkages and command means are needed to reintegrate the outcomes of the outsourced method into the purchaser association, one time processing has been completed. Kobayasi-Hillary (2004) wisely counseled the significance of utilising easy dialect and the need for realism on both edges in organising a SLA. Fulfillment, as with any subcontract, has to rely, to a larger or lesser span, on mutual believe and forbearance. The span and deepness of the interdependence between primary and outsourcing agency, if things proceed well, is expected to evolve over time, as each party discovers about the capabilities and capabilities of the other. Even where the outsourcing supplier is a captive subsidiary of the parent business, absolutely in the early days, in tegrity is still a key topic in triumphant over heads of enterprise purposes buying these services from offshore. The economics of outsourcing IT and ITES The financial reasoning behind outsourcing is clear sufficient one time businesses start to gaze critically at the way enterprise services are organized. Dossani and Kenney (2004) pinpointed the seminal leverage of the reengineering action that cleared administration in the 1990s—in specific, its focus on decomposing, analyzing, and normalizing undertakings essential to entire a enterprise process. Reengineering, by worrying the comprehensive concern of the cost-effectiveness of enterprise methods, sensitized administration to the possibilities of outsourcing. The development of digitization and scanning expertise and over-investment in telecommunications infrastructure throughout the Internet bubble of the late-1990s intended that while capability amplified spectacularly, the charges of facts and numbers transmission dropp ed sharply. Dossani and Kenney (2004) furthermore proposed that the prevalent adoption of normalized programs stages evolved by businesses, for example IBM and Oracle for databases, Peoplesoft for human asset administration, Siebel for clientele relatives, and SAP for supply-chain administration (enterprise asset designing [ERP]), facilitated, for demonstration, the outsourcing of dataentry kinds of undertakings, premier over time to the outsourcing of blame for more and more complicated analysis. The emergence of several programs packages as global-standard stages has made it progressively very easy to circulate undertakings between sites and countries. Bartel, Lach, and Sicherman (2005) evolved a prescribed form to illustrate empirically that an boost in the stride of technological change in IT schemes and infrastructure rises outsourcing. This arises because technological change boosts companies to outsource services founded on leading- for demonstration technologies in alignment to decrease the ever more common gone under charges of taking up these new technologies. In specific, they find that the generality and portability of the abilities affiliated with IT innovations signify that companies face smaller outsourcing charges of IT-based services and so have a larger propensity to outsource these services. For the identical causes, the more IT intensive the technologies in use in a granted firm, the smaller are the outsourcing costs. The disintegrate of world supply markets in 2000, the ensuing recession, and precipitous down turn in profitability of companies from 2000 to 2003 produced in companies all through Europe, the United States, and Japan opposite strong charge pressure. At the identical time, the aftermath of the late 1990s amalgamations and acquisition rise, especially in the banking and economic services part, was compelling companies to undergo foremost restructuring in seek of vague synergies and a decreased cost base. Offshoring quickly beca me an appealing proposition for chopping costs. Why India? Indias financial principle emphasized state-led, import-substituting industrialization from self-reliance in 1947 until the financial urgent position in 1991 and the starting of important liberalization (Gupta 2005). Yet it is clear that, by Chinese measures, India has not evolved a broad-based and robust world-class constructing commerce, and today, Indias GDP development rate per capita is slower than Chinas. Indias mean annual GDP development rate between 1990 and 2003 was 5.8 per hundred, and per capita whole nationwide earnings on a buying power parity (PPP) cornerstone was US$2,880 in 2003. China, by compare, accomplished an annual GDP development rate of 9.5 per hundred over the identical time time span, and this is echoed in its higher per capita whole nationwide earnings of US$4,990 in 2003 (World Bank 2004). Indias general developed principle structure, until 1991, was conceived to regulate the development of the p ersonal part (Rajakumar 2005a). There were three pillars to this policy. The first, the Industrial Development and Regulation Act of 1951, and the second, the Monopoly and Restrictive Trade Practices Act of 1970, were conceived to convey the personal part into alignment with nationwide financial policies. The first principle regulated the personal part through a firmly controlled scheme of authorising, and the second set out to constraint the development of the engrossment of a Outsourcing Voice-based Processes in Bangalore Outsourcing Voice-based Processes in Bangalore Economists study the ways people earn a living and provide for their material needs. They study how people behave as a result of a change in price, income, or other variables. Many are employed in business and industry but there are many different areas of economics that economists specialize in. Industrial economists study many different forms of business organization. They study the production costs, markets, and investment problems. Agricultural economists study farm management and crop production. Labor economists study wages and hours of labor, labor unions, and government labor polices. Other fields of economics include taxes, banking, international trade, economic theory, and comparative economic systems. Some economists specialize in inflation, depression, employment, unemployment, and tariff polices. Others specialize in investments, the utilization of manpower, business cycles, and the development of natural resources. Societies are interested in economists conclusions beca use they keep us up to date with how the market economy is holding itself up. They give us information on how our wages will be affected, how prices on goods will alter, and how demand on products will go up because of certain decisions we make. Outsourcing has become particularly common in the information technology industry. Highly skilled positions that were once thought secure are now regularly finding their way overseas to places like India and China. Big corporations claim that there are not enough properly trained and educated workers in the United States. Labor advocates say it is all because a computer programmer, in say India, commands perhaps a third of the salary of his American counterpart. While the international human rights advocate sees the outsourcing process as a necessary step in the development of the developing world; a weapon in the fight against poverty and parochial prejudice. Still more interesting, is the argument that outsourcing is an unavoidable consequ ence of the dot.com collapse. It is as if the supporters of this theory purport that this stock market disaster was proof positive that American companies simply cant compete with American labor and much more significantly with American wages and prices. A leader in the outsourcing rush has been IBM. As one of the worlds leading information technology companies, it employs hundreds of thousands of people across the globe, and sets standards that others are bound to follow. IBMs stance on the issue is especially significant given the industrys dominance by only a very small number of large corporations: IBM, Microsoft, Hewlett Packard, and handful of others. Using IBM as our prime example, we will examine the industry itself, IBMs own corporate policies, and all of the various political and social arguments for and against the computer giants course of action. A perfect example of this situation can be gleaned from a quick look at the latest available figures on the IT industry; IBM dominates the market in the production and sale of mainframe computers. From 2002 to 2003, IBMs market share increased by ten percent, as compared to an industry-wide average increase of only five percent. With this increase, IBM now holds a solid 32% piece of the forty-six billion dollar global mainframe industry. Together, IBM and its three largest competitors HP, Sun, and Dell – control nearly seventy-three percent of this market. IBM is a world leader in other fields as well. It shares the top five spots in computer notebooks with HP, Dell, Toshiba, and Acer. IBM lags only two-tenths of a percentage point behind Hewlett Packard in terms of IT storage revenue; the two companies together managing a hefty fifty-one percent share of the entire storage market. As a leading IT player, IBM and its few leading competitors thus have almost a stranglehold on the global industry. As for IBMs operations, the company employed 319,273 employees around the world in 2003. Though founded and headquartered in the United States, IBM has a large number of international facilities and the number of staffers overseas is growing. Certainly, this is a very significant proportion of the computer giants American workforce. Yet, IBMs management justifies such drastic demographic changes by appealing to the humanitarian side of the globalization debate. Executives at I.B.M. and many other companies argue that creating more jobs in lower cost locations overseas keeps their industries competitive, holds costs down for American consumers, helps to develop poorer nations while supporting overall employment in the United States by improving productivity and the nations global reach. In the year 2000, a computer programmer in India was earning an average of from $4000 to $7000 a year in United States currency. In contrast, in 2001, the average salary for computer programmers in the United States and those only with a bachelors degree in computer Science was $43,828. For those with a masters degree, salary rose to $52,149, while $66,899 typical for those with a PhD. And each of these American computer programmer salaries, were first-year offers to recent graduates. The wages themselves brook no comparison. It is obviously vastly cheaper – by a factor of at least ten – to do the same work in India. Corporate executives and globally-minded humanitarians as well point to the large pool of highly-skilled, university-educated workers in many of todays developing countries. A survey by the National Opinion Research Center of the university of Chicago found that, not only did the number of IT degrees awarded drop by that alarming percentage over the period from 1998 to 2001, but for the first time in nearly a decade, the number of IT doctorates awarded in the United States dropped below 41,000. Meanwhile, the number of Computer PhDs produced by China, Russia, India, and other countries is increasing. Nor, is the situation helped by the fact that just as these foreign nations are investing heavily in their technology programs, the United States government is trimming down its budgets. This means both less money for government programs, and more pressure on already financially-strapped schools. At the same time, in 2001, more than forty percent of science and engineering doctorates awarded in the United States went to foreign studentsIn other words, the internationalization of the computer, and with it, the computer industry, can be seen as a way of bringing the peoples of the world closer together. Universal standards – computer platforms, languages, and so forth – can facilitate communication and build up economic relationships that can lead to greater understanding across cultural lines, and to a lessening of international and interethnic conflict. But the benefits of outsourcing should be much greater than that represented by a company introduces its product to other nations. IBM, and large corporations like it, inv ests in the infrastructures of many developing countries. IBM India has made a significant investment in that countrys infrastructure. One need only go to the companys web site to see how many different businesses it has established there, or partnered with in the Republic of India: an IBM Solution Partnership Centre in Bangalore, a Linux Solution Centre in Bangalore, an IBM Linux Competency Centre, also in Bangalore, Software Labs in Bangalore and Pune, a Research Laboratory, a Global e-business Software Centre in Gurgaon, and even a Manufacturing Facility in Pondicherry. While these facilities contribute to the growth of the Indian IT Industry, and help to foster manufacturing and intellectual activity, and provide good-paying jobs for thousands of people, the philanthropic goals behind these considerable investments in the Subcontinent are perhaps best expressed by IBM Indias own mission statement description of its activities. Chapter II: Literature review THE CONTEXT: OUTSOURCING VOICE-BASED PROCESSES IN BANGALORE Bangalore, with its temperate weather and good infrastructure, had currently established itself as a South Indian centre for IT and general enterprise method outsourcing in the1990s, before voice-based methods started to be outsourced in the form of call centres. Call hubs in India drop into two groups: captive call hubs are set up and run by the (usually) transnational company for demonstration General Electric, Microsoft, Dell, HSBC; and third-party call hubs are run by Indian businesses for a international purchaser – for demonstration, Norwich Union values a call centre run by an Indian business called 24/7. The third-party call centre can of course furthermore be run by an worldwide company – Accenture sprints several call hubs in India for international clients. Voice-based methods can comprise of mechanical support, clientele support and transactions for example protection assertions (mostly inbound calls), as well as outbound calls for example sales. Many of the se interactions can be distinuished as the high-volume, low-value, routinized end of call centre work which tends to be moved to India (Taylor and Bain, 2005: 270). Both captive and third-party call hubs use bureaus for example Excellence to handle their soft skills or non-product-related teaching, which normally encompasses clientele care abilities, and any thing seen as language-related. Excellence begun as a business in 1999 that managed teaching for health transcription. It increased very quickly and now has agencies in five foremost Indian cities. There are a number of competitor bureaus in Bangalore with alike histories. Excellences foremost purchasers are inclined to be high-profile transnationals with captive call centres. The customers of these call hubs are predominantly American, but some transnationals have British, Canadian and Australian customers as well. We will glimpse that this disperse of clientele inside the identical business is important in agree to training. T he enterprise connection between call hubs and supple abilities teaching bureaus is a volatile one. Typically a call centre will have checked out more than one such bureau, and experimented with conveying the supple abilities teaching in-house (often in the pattern of the agencys identical trainers) and then dispatching it out again. Partly this is because the call centre is unconvinced about the assistance of the teaching bureau, and partially it is about expense. However, three weeks at Excellence is not inevitably that exorbitant to the call centre, as trainees are not generally on full pay for this time span, after which they are certified. This means in effect that the Excellence teaching time span is part of the recruitment method, and certifying at Excellence is the status on which a trainee can contain up on his or her job offer. The certification method is elaborate: trainees are checked three times over the three week period. For each check they are noted and this notes is made accessible to their future call centre employer. The last around of checks may be came to by a agent of the employer. Thus Excellence supposess substantial significance for the trainee, but the note she or he obtains from the boss is that time expended there is a honeymoon period. In 2003, between 75,000 and 115,000 Indians were engaged in call hubs (Taylor and Bain 2005: 267). The usual employ is in his or her early 20s, and as expected to be male as female. The job does appeal older persons from a variety of occupations, for demonstration dentistry, or the inn commerce, because of the somewhat higher pay suggested by call centres. Most junior employees will have a tertiary requirement, but this is not advised so significant when they are chartered, as connection abilities, in India as in another location, are privileged by call hubs (Taylor and Bain, 2005: 275). The way that these new employees are recounted in the English dialect broadsheets for example Times of India or As ian Age is ambivalent. On the one hand they are the cooling new lifetime, symbolic of Indias financial development, who have work hard play hard ways of life and are financially independent. On the other hand they are cyber coolies who are not in a genuine job. According to Taylor and Bain (2005) the stresses of call centre work, for example holding calls inside goal times, are overstated in India. Night moves are considered as so awful for wellbeing and communal life6 that one will bear burnout after a greatest of two years. Conditions outcome in high grades of attrition which are a foremost anxiety for employers. Furthermore, the juvenile men and women that extend to work for call hubs can effortlessly defect to another, better-paying call centre as they gain experience. Recruitment bureaus, which are inclined to be in the local area run and in the local area staffed, are therefore under force to employ as numerous candidates as possible. Judging by anecdotes in the Western newspa pers of thousands of English-speaking graduates prepared to break up call centre occupations, this barely appears a large challenge. Yet is provide actually so large as we are directed to believe? The mark English-speaking is, of course, in the context of a multilingual homeland with a well-established L2 kind, highly complex. The image offered by the press supposess that a tertiary requirement is an sign of competence in English, as tertiary organisations are normally English-medium. Recruiting staff, although, are more expected to consider a (usually urban) English-medium lesser school learning (such as they themselves have had) as the only assurance of ample skill in English and an agree to adequately free of MTI (mother tongue influence). Undesirable MTI, for the recruiters as well as for Excellence managers and trainers, as a mark, variously mentions to pan-Indian agree to characteristics for example the need of a phonemic distinction between /v/ and /w/ and more expressly loca l features. The most of these persons, who Bansal (1990) would likely mark Type A speakers, and Kachru (1994) might mark educated, are expected to consider their own kind as free of MTI. Some fact of the recruitment method (in the Excellence recruitment department) displayed that skill in syntax was seldom prioritised over accent. When interrogated about their assortment, recruiters emphasised the pan-Indian or MTI characteristics, and some local characteristics were especially singled out, for demonstration Bengali /b/ for /v/ (where the recruiter was South Indian). Recruitment staff report that the pool of English-medium-educated school leavers has dehydrated up, particularly in Bangalore, and so they should employ amidst those who have been to a regional-medium lesser school. Probably a most of the trainees at Excellence had been to regional-medium lesser schools. Thus ridding trainees of MTI is ostensibly the foremost anxiety of employees at Excellence. Part of what I will be sp eaking to is how employees and trainees at Excellence reconcile themselves to an evidently unrealistic situation: trainees have to assure trainers, trainers have to assure managers, managers have to assure controllers, and controllers have to assure purchasers that change can be wrought in an unrealistically short three-week period. Recruits from a call centre purchaser are kept simultaneously in batches of round 20 for their three-week stint at Excellence. The batches are split up into categories as asserted by if the method they will be considering with is British or American. The most of batches are American, as Excellences enterprise was primarily and still is mainly American, as is most call centre enterprise in Bangalore and India generally. As documented previous, the call centre of a transnational company will often have both British and American customers. For numerous of the trainees, this is not their first supple abilities teaching stint at Excellence. Some have returned more than two times with each new call centre job, and are expected to have been taught for both American and British calls, possibly accounting for British customers often described know-how of talking to Americanized Indian agents. Excellence has a somewhat convoluted and complicated curriculum, contrasted to its competitor teaching businesses in Bangalore. There are not less than five subjects: Customer Care, Culture, Attitude, English, and Phonetics. Customer Care and Phonetics override the curriculum. A competitor that I travelled to suggested only these two topics, whereas in that business Phonetics was sent an account as Voice and Accent. Trainers as well as trainees at Excellence expressed anxieties that Excellences approach was too learned, and really, as we will glimpse, much of the Phonetics components utilised are learned in nature. English was vitally English dialect educating to a lesser school grade, which initiated resentment amidst trainees, who contended that they did not need this remedial teaching. Here, much more so than for agree to teaching, trainees were assertive about the adequacy of their English for the task. Attitude engaged some equitably benchmark enterprise motivational seminars, and Culture from my facts did really appear to comprise mostly of the sealed past notes and observing of lather operas described in the British and American press, whereas these categories tended to become highly personalised by the trainer and were often considered by trainees as some delightful time off. Culture categories have routinely captivated the vigilance of anthropologists, butmy prime anxiety here will be with Phonetics, as this is seen by all to be the locus of agree to training. In A.T. Kearneys annual review of peak bosses of Global 1000 businesses for 2004, it was declared that China and India competitor one another and are hard-hitting demanding the United States as the worlds most highly ranked place travelled to for foreign direct buying into (FDI). Chinas place as the worlds premier constructor and assembler has been well established for some years, but Indias emergence in the peak three is a new phenomenon. When peak bosses were inquired what types of undertakings they foreseen would be relocated to India, potential investors demonstrated programs development (IT), enterprise method outsourcing (ITES), and study and development. A clear characteristic of these undertakings is the focus on information power and dematerialized services production. A.T. Kearneys outcome about Indias enticements as a FDI place travelled to might appear unsurprising granted the fast development of its programs part over the past ten years and the expanding attractiveness of enterprise method outsourcing to India. The supposed risk to white-collar paid work in the United States impersonated by the development of the Indian IT and ITES part even boasted in the run-up to the 2004 presidential election. However, for scholars of worldwide enterprise in appearing markets, the development of Indias IT and ITES part is anomalous. Hitherto, developed development was considered to accelerate throug h phases amply following a discovering bend premier to expanding technological sophistication. Industrialization was vitally examined as a sequential method engaging the progressive household development of developed parts through a combine of government-orchestrated defence and inducements (Dicken 2003). As liberalization and world trade increased quickly in the 1960s, industrializing nations for example South Korea and Taiwan identified the advantages to be had from taking up an export-oriented principle stance as a way of getting away from the limits of a somewhat little household market (Gereffi and Wyman 1990; Rodrik 1997; Young 1994). When China started to liberalize starting in 1978, an export-oriented, outward-looking industrialization scheme was appearing as the superior orthodoxy encouraged by the worldwide economic organisations for example the World Bank and the Asian Development Bank and was grabbed by the Chinese authorities. The freshly industrialized finances (NIEs) of East and Southeast Asia vitally established themselves as the constructing positions of alternative by leveraging their primary relative benefit of a large and bargain work force through concentrated buying into in personal infrastructure (including trade items processing zones), a business-friendly buying into weather (including considerable economic and levy incentives), and the assurance of a tractable work force (Henley 2004). By 2005, China, a somewhat late starter, was no longer a marginal supplier. Now the third biggest swapping territory in the world after the United States and Germany, China performances a foremost function in working out the charges paid for numerous of the worlds constructed trade items (Kaplinsky 2001). India, by compare, has lagged in evolving its constructing exports. For household political causes mostly drawn from from the difficulties of neutralizing the vested concerns affiliated with the previous principle regime of developed defence and author ising, India did not start to gravely liberalize its finances until 1991. By evaluation with China, Indias merchandise trade amounted to less than 15 per hundred of Chinas trade in 2003 (World Bank 2004). Yet at the identical time, affray from Indias IT and ITES part supposedly intimidates white-collar paid work in the United States and the United Kingdom. Identified in this paper are several alterations in the international enterprise natural environment and improvement in data and communications technologies (ICTs) that have facilitated the outsourcing of programs output and, more lately, ITES. Indias emergence as a world foremost in the part is attributed to a paradox. While government principle after the 1960s boosted hefty buying into in technical and technology learning, developed principle disappointed personal buying into in constructing activities. Industrial stagnation, in turn, directed to important immigration of high-level manpower, particularly to the United States, an d diversion of entrepreneurial power into the programs services part in alignment to bypass the regulatory problem afflicting the constructing sector. The components that have facilitated the development and development of the IT and ITES part are identified. Analysis of the economic presentation of Indian-owned IT/ITES businesses discloses quickly expanding engrossment and considerably higher grades of profitability by evaluation with Indian constructing industry. Next, the appearing structure of the Indian IT/ITES part is analyzed, and a number of characteristics are distinguished. These encompass the altering function of foreign-owned captive and Indian-owned providers, and the constraints on development of the sector. Achieving service-provider integrity is pinpointed as the lone most significant component interpreting the pattern of development of the part in India. Finally, the motives behind the latest moves in the direction of outward FDI by the foremost Indian-owned program s and IT-enabled services providers in the context of the ongoing seek for service provider integrity are explained. The data utilised in this paper was assembled from fieldwork meetings with older bosses and government agents in the south Indian states of Andhra Pradesh (Hyderabad), Karnataka (Bangalore), Orissa (Bhubaneswar), Tamil Nadu (Chennai), and West Bengal (Kolkatta) in 2003 and 2004 as part of a broader study of FDI in India, searching to interpret the underperformance of India relation to China in appealing FDI. The sources of programs and IT-enabled services outsourcing A cursory written check of the GDP of all sophisticated finances discloses the well-established down turn in the assistance of constructing worth supplemented to GDP to round 25 per hundred and the increase of the services sectors assistance to GDP to between 70 and 75 per hundred of GDP. Even in constructing companies, worth supplement is progressively accomplished through knowledge-intensive undertaking s for example study and development (RD), trading, supply-chain administration, logistics, and customer-relationship administration, and less through human intervention in the constructing process. If it has proceeded to verify financial to offshore more and more constructing procedures to appearing markets, it is possibly unsurprising that the identical cost-driven reasoning has started to be directed to business-services offshoring. The identical improvements in data and communications expertise that have allowed the explosive development of outsourcing of constructing and assembly procedures in appearing markets are now impacting on services. If constructing no longer needs face-to-face interaction on a every day cornerstone, are back-office purposes and services different? For demonstration, health notes transcription; assertions processing; data-entry kinds of activity; customer-contact hubs and help lines; as well as a variety of data-interpretation jobs, for example organisin g levy comes back or bearing out statistical investigation of economic data, seldom need face-to-face communicate between purchaser and service provider. In the past, numerous of these services were nontradable in that they needed purchasers and sellers to be often accessible in the identical place. For demonstration, organising levy comes back or investigating a companys presentation needed familiarity with the companys procedures and its management. However, in perform, numerous of the jobs engaged in bearing out these undertakings do not need comprehensive framework perception but extend to happen face to face because of mechanical constraints, custom, or custom. Developments in data and communications technologies (ICTs) have taken numerous of the mechanical constraints and revolutionized the tradability of information-centered services and, thus, the possibilities for outsourcing and offshoring. As stated: The use of ICT permits information to be codified, normalized and digiti zed, which in turn permits the output of more services to be divide up, or fragmented, into lesser constituents that can be established in another location to take benefit of cost, value, finances of scale or other factors. . . . Progress in ICT has explained the mechanical difficulty of non-transportability and, for numerous services, that of non-storability. (UNCTAD 2004, 149) ICT on its own, of course, seldom explains the difficulties of integrating the multitude of jobs (only part of which are outsourced) that proceed to make up a entire enterprise method inside the buyers organization. Telecommunications connectivity is conspicuously a essential smallest obligation for services offshoring, as is the accessibility of an befitting variety of abilities in a lower-cost enterprise environment. Drafting and then overseeing a clear and accurate service grade affirmation (SLA) is the base of outsourcing. It is mechanically convoluted for all but the simplest of tasks. The first stage o f evolving such an affirmation engages characterising the enterprise method and the set of undertakings to be conveyed out. A conclusion then has to be made as to if a granted set of undertakings can be modularized and outsourced, and what linkages and command means are needed to reintegrate the outcomes of the outsourced method into the purchaser association, one time processing has been completed. Kobayasi-Hillary (2004) wisely counseled the significance of utilising easy dialect and the need for realism on both edges in organising a SLA. Fulfillment, as with any subcontract, has to rely, to a larger or lesser span, on mutual believe and forbearance. The span and deepness of the interdependence between primary and outsourcing agency, if things proceed well, is expected to evolve over time, as each party discovers about the capabilities and capabilities of the other. Even where the outsourcing supplier is a captive subsidiary of the parent business, absolutely in the early days, in tegrity is still a key topic in triumphant over heads of enterprise purposes buying these services from offshore. The economics of outsourcing IT and ITES The financial reasoning behind outsourcing is clear sufficient one time businesses start to gaze critically at the way enterprise services are organized. Dossani and Kenney (2004) pinpointed the seminal leverage of the reengineering action that cleared administration in the 1990s—in specific, its focus on decomposing, analyzing, and normalizing undertakings essential to entire a enterprise process. Reengineering, by worrying the comprehensive concern of the cost-effectiveness of enterprise methods, sensitized administration to the possibilities of outsourcing. The development of digitization and scanning expertise and over-investment in telecommunications infrastructure throughout the Internet bubble of the late-1990s intended that while capability amplified spectacularly, the charges of facts and numbers transmission dropp ed sharply. Dossani and Kenney (2004) furthermore proposed that the prevalent adoption of normalized programs stages evolved by businesses, for example IBM and Oracle for databases, Peoplesoft for human asset administration, Siebel for clientele relatives, and SAP for supply-chain administration (enterprise asset designing [ERP]), facilitated, for demonstration, the outsourcing of dataentry kinds of undertakings, premier over time to the outsourcing of blame for more and more complicated analysis. The emergence of several programs packages as global-standard stages has made it progressively very easy to circulate undertakings between sites and countries. Bartel, Lach, and Sicherman (2005) evolved a prescribed form to illustrate empirically that an boost in the stride of technological change in IT schemes and infrastructure rises outsourcing. This arises because technological change boosts companies to outsource services founded on leading- for demonstration technologies in alignment to decrease the ever more common gone under charges of taking up these new technologies. In specific, they find that the generality and portability of the abilities affiliated with IT innovations signify that companies face smaller outsourcing charges of IT-based services and so have a larger propensity to outsource these services. For the identical causes, the more IT intensive the technologies in use in a granted firm, the smaller are the outsourcing costs. The disintegrate of world supply markets in 2000, the ensuing recession, and precipitous down turn in profitability of companies from 2000 to 2003 produced in companies all through Europe, the United States, and Japan opposite strong charge pressure. At the identical time, the aftermath of the late 1990s amalgamations and acquisition rise, especially in the banking and economic services part, was compelling companies to undergo foremost restructuring in seek of vague synergies and a decreased cost base. Offshoring quickly beca me an appealing proposition for chopping costs. Why India? Indias financial principle emphasized state-led, import-substituting industrialization from self-reliance in 1947 until the financial urgent position in 1991 and the starting of important liberalization (Gupta 2005). Yet it is clear that, by Chinese measures, India has not evolved a broad-based and robust world-class constructing commerce, and today, Indias GDP development rate per capita is slower than Chinas. Indias mean annual GDP development rate between 1990 and 2003 was 5.8 per hundred, and per capita whole nationwide earnings on a buying power parity (PPP) cornerstone was US$2,880 in 2003. China, by compare, accomplished an annual GDP development rate of 9.5 per hundred over the identical time time span, and this is echoed in its higher per capita whole nationwide earnings of US$4,990 in 2003 (World Bank 2004). Indias general developed principle structure, until 1991, was conceived to regulate the development of the p ersonal part (Rajakumar 2005a). There were three pillars to this policy. The first, the Industrial Development and Regulation Act of 1951, and the second, the Monopoly and Restrictive Trade Practices Act of 1970, were conceived to convey the personal part into alignment with nationwide financial policies. The first principle regulated the personal part through a firmly controlled scheme of authorising, and the second set out to constraint the development of the engrossment of a

Siddhartha Essay: Hindu and Buddhist Thought -- Hesse Siddhartha Essay

Hindu and Buddhist Thought in Siddhartha      Ã‚  Ã‚  Ã‚   Siddhartha, set in India, is subtitled an "Indic Poetic Work," and it clearly owes much to Indian religions. But the question of the exact nature of Hesse's debt to various aspects of Indian religion and philosophy in Siddhartha is quite complicated and deserves detailed discussion. This essay will discuss the elements of Hindu and Buddhist thought present in Siddhartha and make distinctions between them.    "Siddhartha is one of the names of the historical Gotama" (Noss   213), the life of Hesse's character, Siddhartha resembles that of his historical counterpart to some extent. Siddhartha is by no means a fictional life of Buddha, but it does contain numerous references to Buddha and his teachings.    "The basic teaching of Buddha is formulated in the Four Noble Truths and the Eightfold Path" (Gupta 17). Proceeding from the premise that suffering exists and that a release from it must be found, Buddha constructed his system. The First Noble Truth is the fact of suffering. The Second Truth is that suffering arises from human desire for something, and that this desire can never be satisfied. The Third Truth is that there is a way to achieve a release from suffering. And the Fourth Truth prescribes the manner of overcoming suffering and attaining true knowledge.    The first two steps in the Eightfold Path, which leads to the cessation of suffering, are right understanding and right resolution; a person must first discover and experience the correctness of the Four Noble Truths (it is not sufficient to profess a superficial belief), and then resolve to follow the correct path. The next three steps likewise form a kind of unit: right speech, right behavior, an... ...University Press, Princeton: 1991. Gupta, Hari,   Buddhism in India. Princeton University Press, Princeton: 1964. Heinrich Dumoulin, Zen Buddhism: A History. Volume 1: India and China. Macmillan, New York: 1988. Hesse, Herman. Siddhartha. Dover Publications, 1998. King, Sallie B., Buddha Nature. State University of New York Press, Albany: 1991. Klostermaier, Klaus K. A Survey of Hinduism. Albany, New York: SUNY Albany Press, 1994. Matta, Eva. "Dynamic Hinduism" Ed. David Westerlund. New York: St. Martin's Press, 1996. 237-258. Noss, David S., and John B. Noss. The World's Religions. New York: Macmilllan College Publishing Company 1994. Shaw, Leroy, "Time and the Structure of Hermann Hesse's Siddhartha", Symposium 9 (1957): 204-224. Timpe, Eugene F. "Hesse's Siddhartha and the Bhagavad Gita". Comparative Literature, V.22 No.4 , 1970. Siddhartha Essay: Hindu and Buddhist Thought -- Hesse Siddhartha Essay Hindu and Buddhist Thought in Siddhartha      Ã‚  Ã‚  Ã‚   Siddhartha, set in India, is subtitled an "Indic Poetic Work," and it clearly owes much to Indian religions. But the question of the exact nature of Hesse's debt to various aspects of Indian religion and philosophy in Siddhartha is quite complicated and deserves detailed discussion. This essay will discuss the elements of Hindu and Buddhist thought present in Siddhartha and make distinctions between them.    "Siddhartha is one of the names of the historical Gotama" (Noss   213), the life of Hesse's character, Siddhartha resembles that of his historical counterpart to some extent. Siddhartha is by no means a fictional life of Buddha, but it does contain numerous references to Buddha and his teachings.    "The basic teaching of Buddha is formulated in the Four Noble Truths and the Eightfold Path" (Gupta 17). Proceeding from the premise that suffering exists and that a release from it must be found, Buddha constructed his system. The First Noble Truth is the fact of suffering. The Second Truth is that suffering arises from human desire for something, and that this desire can never be satisfied. The Third Truth is that there is a way to achieve a release from suffering. And the Fourth Truth prescribes the manner of overcoming suffering and attaining true knowledge.    The first two steps in the Eightfold Path, which leads to the cessation of suffering, are right understanding and right resolution; a person must first discover and experience the correctness of the Four Noble Truths (it is not sufficient to profess a superficial belief), and then resolve to follow the correct path. The next three steps likewise form a kind of unit: right speech, right behavior, an... ...University Press, Princeton: 1991. Gupta, Hari,   Buddhism in India. Princeton University Press, Princeton: 1964. Heinrich Dumoulin, Zen Buddhism: A History. Volume 1: India and China. Macmillan, New York: 1988. Hesse, Herman. Siddhartha. Dover Publications, 1998. King, Sallie B., Buddha Nature. State University of New York Press, Albany: 1991. Klostermaier, Klaus K. A Survey of Hinduism. Albany, New York: SUNY Albany Press, 1994. Matta, Eva. "Dynamic Hinduism" Ed. David Westerlund. New York: St. Martin's Press, 1996. 237-258. Noss, David S., and John B. Noss. The World's Religions. New York: Macmilllan College Publishing Company 1994. Shaw, Leroy, "Time and the Structure of Hermann Hesse's Siddhartha", Symposium 9 (1957): 204-224. Timpe, Eugene F. "Hesse's Siddhartha and the Bhagavad Gita". Comparative Literature, V.22 No.4 , 1970.

Growing Up In A Single-Parent Family Essay -- Single Parent Family Pap

Growing Up In A Single-Parent Family With the divorce rate as high as it is, more and more children are growing up in single-parent families. Ideally, it is better for children to live with their mom and dad happily married; however, children who grow up in single-parent households can still be well- adjusted children, teenagers, and adults. Although there are always exceptions to every rule, for the most part, children who grow up in single-parent working households are more mature, realistic and independent. First, in a single-parent working family, children tend to be more mature. The children are more mature because they often have to be responsible for themselves. For example, if their mom or dad has to work late, or if they work evenings, the children are in control of when to do their homework or even in some cases when to go to bed. Also, children in this environment or situation sometimes have to be responsible for taking care of their brother, sister or other close relatives. For example, they have to be re...

Athenian Artistic Performances Were They a Form of Propaganda Essay

The â€Å"glory that was Greece† reached its height in 5th century BCE in Athens, under the leadership of Pericles. He opened Athenian democracy to the ordinary citizen, was responsible for the construction of magnificent temples and statues on the Acropolis and he, in effect created the Athenian empire. The definition of propaganda is â€Å"the planned use of any form of public or mass-produced communication designed to affect the minds of a given group for a specific purpose, whether military, economic or political† (Linearger, p. 39, 1954). This has connotations of dishonesty and while people assume it is a modern phenomenon, its roots go back much further. The question is however, was propaganda rife in 5th century BCE Athens and if so, was it the driving force whether explicitly or not behind many of the public displays? A funeral oration or epitaphios logos is an official speech delivered at a funeral. The epitaphios is regarded as a virtually unique Athenian concept, although early elements of such speeches exist in the Epic poetry of Homer and in Lyric poetry of Pindar; in addition modern parallels have been drawn between Lincoln’s Gettysburg address and Pericles. When Pericles gave the epitaphios for Athenian soldiers who had been killed in the first year of the Peloponnesian War. He took the opportunity to not only praise the deceased, but Athens itself, in an oration which has been both praised as enshrining the archetypal democratic system and condemned as barefaced propaganda. In Thucydides’ book History of the Peloponnesian War, Pericles’ Funeral Oration is a powerful rhetorical piece. In addition it is important evidence for the study of the Athenian sense of identity and the way they represented themselves and others. It eloquently discusses the ancient democratic model and the picture it portrays serves as a prototype for democratic states today (Abbott, 1970). Thucydides specified a man would be chosen to make an ‘appropriate speech’ i. e. it matched formulaic prescriptions of the epitaphios, which according to Edinger, â€Å"consisted of a number of recognised topics: praise of the dead, praise of the ancestors, praise of the city, consolation of the families of the dead.

Job Order Cost Essay

There are two main cost accounting systems used: Job order cost systems and Process cost systems. Both have very distinct differences that help each specialize in a certain type of manufacturing company. The job order cost system in particular is used to â€Å"provide product costs for each quantity of a product that is manufactured. † When a product is called to be manufactured, then it is called a job. Once the job is ordered, the manufacturing company must go through a flow of steps to complete the job. The flow of a job order cost system is as followed: materials, work in progress, finished goods, and cost of goods sold. At the start of the job order cost system is materials. Materials, or more accurately direct materials, are the main items used in building the job. A receiving report must be made when the materials are received and inspected. Once the materials and the receiving report and complete, the materials are written in a journal entry as a debit to â€Å"Materials† and a credit to â€Å"Accounts Payable†. Following the journal entry, a material requisition must be made to properly obtain the materials from the storeroom. Once the materials requisition is received the job process flows to work in process and a journal entry must be made with a debit to â€Å"Work in process† and a credit to â€Å"Materials†. Once the job is in the Work in process stage, the factory labor cost and the hours of labor must be accounted for. Work in process is the step in which the materials are being used by the laborers in order to complete the job. Some companies choose to use clock cards, in-and-out cards, or electronic badges in order to monitor the amount of labor hours have been clocked in. Regardless of the method, the hours must be clocked and multiplied by the rate of pay in order to properly complete the work in process aspect of the job. Once the hours and rates are calculated, a journal entry is written with a debit to â€Å"Work in Process† and a credit to â€Å"Wages Payable†. However, before a job reaches the step, finished goods, another expense must be accounted for. Factory Overhead are all manufacturing cost besides direct labor and direct materials. Since factory overhead costs can’t be pin-pointed to a single job and must be estimated, the costs are allocated amongst the jobs. This process is called cost allocation. In order to estimate the Factory overhead, we use the â€Å"Predetermined Factory Overhead Rate† formula, which is â€Å"Estimated Total Factory Overhead Cost† divided by the â€Å"Estimated Activity Base†. Once the factory overhead rate is determined and the calculations of the hours and the rate are finished, then a journal entry with a debit to â€Å"Work in Process† and a credit to â€Å"Factory Overhead† is recorded. Once all of the costs, debits, and credits are correctly situated in the work in process step, the flow of the job goes to finished goods. Finished goods are the process in the job where the item is completed and ready for sale. Finished goods accounts for the cost data for the units manufactured, units sold, and units on hand. Once a product is sold, the flow of the job reaches its conclusion with cost of goods sold. To record a sale in the journal entry, two entries must be made. First, a debit to â€Å"Accounts receivable† must be written along with a credit to â€Å"Sales†. The second journal entry would include a debit to â€Å"Costs of Goods Sold† and a credit to â€Å"Finished Goods†. An example of how a job order system would flow could be described a table making business. For example, if a customer orders 100 tables, then the table manufacturing company has received a job to make 100 tables. The first step for the company would be to order the materials needed for production of the table. Materials would include the wood, glass, and metal. Next step would be to calculate the cost of the materials. Assuming the company would need 200 logs of wood, 100 beams of metal, and 50 units of glass, they would then multiply the amounts of each material with the single cost of each material. If a log of wood is $10, beam of metal is $15, and a unit of glass is $20, then the direct materials cost is as followed: $10 x 200(wood) + $15 x 100(metal) + $20 x 50(glass) = $4,500. Once the material is ordered and received, someone must inspect the wood, glass, and metal then fill out a receiving report stating the quantity and condition of the materials. Once the materials are correctly accounted for, they are moved to the storeroom. At this stage, the table process is in the work in progress stage. From there, a materials requisition must be sent in order to move the wood, glass, and metal for workers to start making the tables. The amount of hours must be recorded in order to determine the direct labor involved in making the tables. Assume that the amount of hours required to make 100 tables is 300 hours. From there, they would multiply the amount of hours by the rate at which the laborers get paid. Assuming the rate for the laborers is $10 an hour, then the direct labor would be calculated as followed: 300 hours x $10 = $3,000 labor hour cost. Factory overhead must be calculated after calculating the direct labor and direct material cost. Since factory overhead includes all manufacturing cost besides direct materials and direct labor, then it follows that factory overhead includes indirect materials, indirect labor, factory power, and factory depreciation. In order to estimate the factory overhead correctly we must find the factory overhead rate. Assuming the estimated total factory overhead cost is $5,000 and the estimated activity base is 500, then using the predetermined factory overhead rate we can find the following: $5,000(Estimate Factory Overhead Cost)/ 500 (Estimated Activity Base)= $10 Factory Overhead Rate. Then we would find how much factory overhead there actually is. To find the factory overhead, the company must apply the factory overhead rate and multiply it by the number of hours used. Assuming there is 150 direct hours, the following is calculated: 150(hours) x $10 (Predetermined Factory Overhead Rate) = $1,500. Once all of the factors in work in process are settled and completed, a completed table should be finished and thus the job goes to finished goods. Since finished goods is a controlling account, it keeps track of how many units are finished, sold, and are on hand. Once the table is sold, it is transferred from finished goods to cost of goods sold. After the sale, the job order system is complete and so is the job. Job order cost system is a very straight forward system that many manufacturers use for custom orders or batches of items. The system has one path, and ultimately makes for job orders to flow smoothly.